Cincnnati, Ohio-based Ward Group, a provider of benchmarking and best practices consulting services, is conducting an in-depth study of customer retention at both personal lines and commercial
lines property-casualty insurance companies.
The study will include a review of retention performance and a survey on business practices companies have implemented to improve customer retention.
Ward Group celebrates its 15th anniversary this year. Insurance companies interested in participating in the customer retention study should contact Joe Laugherty at (513) 791-0303 no later than October 15, 2006.
Visit http:// for more informationabout Ward Group consulting services.
Source: Ward Group
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