Are great CSRs born or made? Is customer service an inherent ability such as musical talent–where some have it and...
Customer Service News
CSR Limited, a large Australian building products manufacturer, has reached a settlement of asbestos litigation with a group of 48...
More than 90 percent of all claims related to Hurricane Wilma have been closed according to Bob Ricker, Citizens Property...
The Auto Club Group (ACG) — holding company for the Auto Club Insurance Association (ACIA) and six AAA affiliates in...
The National Alliance Research Academy, based in Austin, Texas, has just published the third edition of the CSR Profile: An...
Major hurricanes, such as the ones that have ravaged the Gulf Coast states in the past two years, have had...
During a recent project, the agency owners and the staff all agreed that the key strength of the agency was...
During a recent project, the agency owners and the staff all agreed that the key strength of the agency was...
Since the inception of the National Outstanding CSR of the Year Award in 1991, one exceptional customer service representative has...