Confirmation That Suit Papers Have Been Received by the Carrier.While not an every day occurrence, most agencies receive suit papers...
Burand鈥檚 Agency E&O News
Inflation Factors are Missing.Some property policies, particularly dwelling policies in personal lines, lack automatic inflation adjustment factors. These same policies...
Producers and Staff Do Not Adequately Know the Agency’s Procedures.More often than many might expect, staff and particularly producers do...
Proper Authorization to Change Coverages Part II.In Blog 14 I wrote about the need to verify the party requesting a...
Quality of Quotes. Sometimes in the hurry hurry world of the CSR or producer, an insured will request quotes for...
Renewal Processing Time. Due to many reasons, including agencies cutting staff too much, I find many commercial CSRs are far...
ACA Grandfathering Disclaimer. According to the Wall Street Journal (Nov. 6, 2013), the first E&O suits have been filed against...
Review Renewals. While my recommendation to review renewals might seem so simple that even mentioning it might seem like I’m...
Personal Lines Quote Sheets. In most agencies, CSRs base their personal lines quotes off the data gathered per their quote...
Fees & Agency’s Standard of Care. An agency’s Standard of Care requirement has many moving parts and variables. Simple answers...