It’s Part of Who We Are “When I first brought up some of these new ideas you would have thought...
Idea Exchange
While Understanding Why Some Claims Are Denied In the first column of this series, I provided an overview of what...
It should not be a surprise that drones fly over disaster areas for property inspection, and some insurers use chatbots...
In a column last year on messaging, I talked about the value of a secure means for agents to text...
Daniel reached for the phone, which felt like it was getting heavier with every dial. As he dialed the number,...
Ask 5 Key Questions to Help Identify Cyber Risk In an increasingly digital world, it’s important that small businesses don’t...
The traveling salesperson has returned. Oh, they no longer carry around a suitcase with samples of what they are selling,...
It is time to take out our crystal ball and plan for 2019 and how our insurance industry will be...
An independent agent in a small rural town insured a farmer whose barn burned down. The agent had failed to...
I was so intrigued by McKinsey & Company’s “Women in the Workplace 2018” study that I decided to flip the...