customer satisfaction Archives - Insurance Journal /topics/customer-satisfaction/ Insurance Journal delivers the latest business news for the Property/Casualty insurance industry Wed, 18 Sep 2024 15:46:56 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 /app/uploads/2015/12/cropped-insurancejournal-32x32.jpg customer satisfaction Archives - Insurance Journal /topics/customer-satisfaction/ 32 32 Home Insurance Customers Staying Put Despite More Shopping Around: J.D. Power /news/national/2024/09/18/793368.htm Wed, 18 Sep 2024 05:14:38 +0000 /?p=793368 For Small Commercial Businesses, Insurance Satisfaction Is a Matter of Trust /news/national/2024/09/04/791369.htm Wed, 04 Sep 2024 12:59:36 +0000 /?p=791369 Small Businesses Give Record-High Ratings to Commercial Insurers: JD Power /news/national/2023/08/23/737380.htm Wed, 23 Aug 2023 05:31:34 +0000 /?p=737380 ‘Hey, Insurance Industry: What About Us?’ Ask Small Businesses as Satisfaction Wanes /news/national/2021/08/24/628471.htm Tue, 24 Aug 2021 13:23:04 +0000 /?p=628471 Call Center Humans vs. Automation: How to Make Inertia Work for Firms and Customers /news/national/2021/08/24/628453.htm Tue, 24 Aug 2021 12:33:49 +0000 /?p=628453 Business Insurance Customers’ 3 Top Asks and 5 Top Buying Reasons /news/national/2021/07/15/622798.htm Thu, 15 Jul 2021 12:53:22 +0000 /?p=622798 What Pandemic Auto Premium Givebacks? Many Customers Unaware, Says J.D. Power /news/national/2021/06/18/619074.htm Fri, 18 Jun 2021 05:00:56 +0000 /?p=619074 Why First Notice of Loss Is Key to Customer Satisfaction: Viewpoint /news/national/2019/07/11/531807.htm Thu, 11 Jul 2019 14:55:08 +0000 /?p=531807 Insurance Industry Kept Promises to Hurricane Victims; Now Tested by Wildfires /news/national/2018/11/16/509347.htm Fri, 16 Nov 2018 06:00:47 +0000 /?p=509347 Can Home Insurers Keep Customers as Happy as Insurtechs? /news/national/2018/09/17/501517.htm Mon, 17 Sep 2018 15:13:47 +0000 /?p=501517 Home Insurers, Agents Face Satisfaction Gap with Affluent Gen Y Customers /news/national/2016/09/22/427236.htm Thu, 22 Sep 2016 14:35:29 +0000 /?p=427236 Insurer Focus on Customers, Unique Policies Boosts Satisfaction Among Small Business Owners /news/national/2016/08/09/422693.htm Tue, 09 Aug 2016 06:18:29 +0000 /?p=422693 Insurers with High Customer Ratings Rewarded with Higher Returns: Study /news/national/2016/07/07/419315.htm Thu, 07 Jul 2016 13:08:13 +0000 /?p=419315 What Insurance Industry Can Learn from Amazon About Customer Satisfaction /news/national/2016/06/06/411001.htm Mon, 06 Jun 2016 15:08:03 +0000 /?p=411001 Gen Y Insurance Customers Are Not Happy Bundlers /news/national/2015/09/17/381873.htm Thu, 17 Sep 2015 13:17:46 +0000 /?p=381873 Average Claims Experience Not Enough to Retain Customers: Accenture /news/national/2014/10/22/344388.htm Wed, 22 Oct 2014 13:29:36 +0000 /?p=344388 Bundlers of Joy: Satisfaction with Home Insurers at 12-Year High /news/national/2012/09/27/264611.htm Thu, 27 Sep 2012 15:08:43 +0000 /?p=264611 Customer Satisfaction with Auto Insurers at New High: J.D. Powers /news/national/2012/06/26/252928.htm Tue, 26 Jun 2012 12:07:04 +0000 /?p=252928 Customer Satisfaction with Home Insurers Improves, Says J.D. Powers /news/national/2011/09/01/213078.htm Thu, 01 Sep 2011 13:44:12 +0000 /?p=213078